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東京海上、中小企業の営業に生成AI 初の全面導入
音生成
更新日2024.08.22
生成AI女子あいちゃん
東京海上日動火災保険は8月中にも生成AI（人工知能）を使った営業システムを国内の全社員向けに導入する。まず中小企業向けの営業で使う。生成AIが商談の音声から自動的に企業の課題を抽出し、適切な商品を選ぶ。経験の浅い若手でも顧客の課題に寄り添う商品を提案できるようにし営業の品質を保つ。東京海上日動が営業活動で生成AIを活用するのは初めてという。2024年に入って、生成AIを使ったシステムの内製化を
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